HOW IT WORKS

A Guide To Hiring Outsourced Virtual Assistants

SIGNING UP

Place Your Order - You can place your order within minutes through our Order Form. During the signup process, you will be required to pay the setup fee and also the first month's fee in advance. You will also be asked to specify the preferred region for the phone number we provide for your customers to call.

Start Up - Shortly after placing your order, you will receive a welcome message from us explaining how to log in to our customer center and provide instructions to your assigned Virtual Assistant. Generally, your Virtual Assistant will be assigned and on duty for you within 48 hours of your order being received. We will also issue your phone number within that period (unless you have opted to use your own VOIP system).

HOW YOU CAN COMMUNICATE WITH YOUR VIRTUAL ASSISTANT

You can interact with your assigned staff via:

  • Phone - you will be able to contact your assigned Virtual Assistant through the phone number we provide;
  • Email - we will notify you of an email address which you can use to directly contact the Virtual Assistant assigned to you. Your assigned Virtual Assistant can also respond directly to you;
  • Instant Messenger - we will provide an instant messenger address at which you can directly communicate with the Virtual Assistant assigned to you at any time during your daily service period; and
  • Job Tracker - we supply a task management system in our customer center which you can use to provide instructions and files to your assigned Virtual Assistant.

WHAT SUPERVISION WE PROVIDE

We provide basic supervision only. That is, we ensure that your assigned Virtual Assistant attend work on time and work diligently while at work.

We do not provide advanced supervision, meaning that we do not oversee the actual tasks undertaken. Rather, you would need to directly interact with your assigned Virtual Assistant to ensure that work is being carried out to your satisfaction. You would also need to be sure to assign sufficient, clearly-defined work and to monitor work progress in order to get as much value as possible out of your paid support period.

14-DAY MONEY-BACK GUARANTEE

We have a reputation for quality and professionalism so we are confident that you will be delighted with our service. For your peace of mind though, we provide a 14-day money-back guarantee under which, if you are not completely satisfied with our service, you can cancel within the first 14 days of the first month and we will refund the unused proportion of your fees in full.

FIND OUT MORE

  • Read our Frequently Asked Questions
  • Order a Virtual Assistant
  • Contact our friendly customer service staff
  • Return to the top

Our Facilities

Our first-class premises have a robust and reliable infrastructure including full backup power, uninterruptable power supply, redundant ISP connections and more.

Our Staff

With minimal accent and an affinity to western culture our friendly staff are well suited to meet your needs.

The Real Savings

By outsourcing with us you also save on:

  • Holiday Pay
  • Retirement Benefits
  • Office Space
  • Recruitment Costs
  • Sick Leave
  • Furniture and Computers
  • Employee Insurance